![]() Ashley Furniture continues to sell this product and others have come forward on ******** with the same issue. It is unsightly and terrible quality for the amount we paid for the product. This is clearly a defective fabric for a coach and at this time I am looking for a full refund and removal of the product from my home. We communicated on ******** approximately a few months later because the same fray and pilling happened again after the replacement of the fabric. The company was not willing to work with us on the replacement of the back cushion fabric. The technician did not replace all of the coverings and said she had seen these types of issues prior but never to the extent of the entire coach top to bottom, even areas that are not touched. they then offered to send a technician to replace the seat and ottoman fabric as a "one-time" courtesy. we were advised during that interaction that our extended warranty did not cover the issue. We called after the original manufacturer warranty due to a health issue and not being able to take action. The coach began to fray, pill, and become extremely furry looking within weeks of receiving it. We purchased the ******** protection plan that covered 5 years and advised the store that it covers "everything" at the time of purchase with an additional cost of $229.99. the delivery date was further out due to supply chain issues.
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